Legal notice
LEGAL NOTICE & TERMS OF SERVICE
Last updated: June 2026
Please read these terms carefully before using our website or placing an order. By accessing our website or making a purchase, you agree to be bound by the terms set out below.
BUSINESS INFORMATION
This website is operated by LumivoHQ. Throughout these terms, the words "we", "us", and "our" refer to Lumivo. Our contact email is admin@lumivohq.com. We are based in Australia.
ACCEPTANCE OF TERMS
By visiting our website, browsing our products, or completing a purchase, you confirm that you have read, understood, and agreed to these terms of service in full. If you do not agree to these terms, please do not use our website or place an order.
PRODUCTS AND AVAILABILITY
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. Product images are for illustrative purposes only. While we make every effort to display colours and designs accurately, we cannot guarantee that your device screen will display colours exactly as they appear in person.
We reserve the right to refuse or cancel any order at our discretion, including if a product is listed at an incorrect price due to a typographical error or system error. If your order is cancelled after payment has been taken, you will receive a full refund to your original payment method.
PRICING AND PAYMENT
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated. Prices are subject to change without notice. We reserve the right to correct pricing errors at any time.
Payment is processed securely at the time of purchase. We accept all major credit and debit cards and any other payment methods displayed at checkout. By submitting your payment details you confirm that you are authorised to use the payment method provided.
SHIPPING AND DELIVERY
Our full shipping policy, including delivery timeframes, tracking information, and customs responsibilities, is set out in our Shipping and Returns Policy, which forms part of these terms. Please read it carefully before placing an order.
We are not responsible for delays caused by customs processing, carrier issues, or circumstances beyond our control including natural disasters, public health events, or industrial action.
AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms is intended to limit or exclude any rights you have under the Australian Consumer Law or any other applicable consumer protection legislation. Where there is any inconsistency between these terms and your rights under Australian Consumer Law, Australian Consumer Law prevails.
RETURNS AND REFUNDS
Our full returns, refund, and exchange policy is set out in our Shipping and Returns Policy. Our returns policy operates in addition to and does not limit your rights under Australian Consumer Law.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, LumivoHQ will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, loss of data, or loss of goodwill.
Our total liability to you for any claim arising from your purchase will not exceed the amount you paid for the relevant product. This limitation does not apply to liability that cannot be excluded under Australian Consumer Law or any other applicable law.
INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, product descriptions, photographs, graphics, logos, and design elements, is the property of LumivoHQ or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our express written permission.
You may view and print pages from this website for your own personal, non-commercial use only.
ACCURACY OF INFORMATION
We make every effort to ensure that the information on our website is accurate and up to date. However, we do not warrant that product descriptions, pricing, availability, or any other content on our website is complete, reliable, current, or error-free. If you receive a product that does not match its description, please contact us at admin@lumivohq.com and we will resolve the issue in accordance with our returns policy and Australian Consumer Law.
THIRD PARTY LINKS
Our website may contain links to third party websites for your convenience. These links do not constitute an endorsement of those websites or their content. We have no control over the content of third party websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
PRIVACY
We collect personal information from you when you place an order, create an account, or contact us. We use this information to process your order, communicate with you about your purchase, and improve our service. We do not sell your personal information to third parties.
Your personal information is handled in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. For full details of how we collect, use, store, and protect your personal information, please refer to our Privacy Policy.
SECURITY
We take reasonable steps to protect the security of your personal and payment information. However, no method of transmission over the internet is completely secure and we cannot guarantee the absolute security of information transmitted to or from our website. You transmit information to us at your own risk.
CHANGES TO THESE TERMS
We reserve the right to update or modify these terms of service at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes are posted constitutes your acceptance of the updated terms. We recommend checking this page periodically for updates.
GOVERNING LAW
These terms of service are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Australia, unless otherwise required by Australian Consumer Law or other applicable legislation.
CONTACT US
If you have any questions about these terms of service, your order, or our products, please contact us:
Email: admin@lumivohq.com
Response time: Within 24 hours on business days, Monday to Friday 9am to 5pm ACST.
We are committed to resolving any concerns you have promptly and fairly.
DISCLAIMER
This website and its contents are provided in good faith for general information and purchasing purposes. While we take every care to ensure accuracy, LumivoHQ makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information, products, or services contained on this website for any purpose, except as required by law.